zk8 Casino & Sportsbook Data Care
We collect personal information—email address, government ID, proof of residence, and payment details—when you register an account on zk8 and fund your wallet through methods such as DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. This page describes what we collect, how we protect it, and the rights you hold over your data.
Our commitment is straightforward: we keep your data encrypted, share it only with essential service partners (payment processors, identity verification firms, customer support tools), and do not sell or lease your information to third parties for marketing. Our servers operate across multiple secure data centres, some of which may be located outside Indonesia. We undertake to honour your requests for data access, correction, or deletion within thirty days.
What We Collect and Why
We at zk8 collect the following categories of information:
- Identity data: Your full name, date of birth, national ID number, and government-issued ID scan. We require this to comply with anti-money-laundering laws and to verify you are of legal age in your jurisdiction.
- Contact information: Email address and phone number. We use these to send account notifications, withdrawal confirmations, and support responses.
- Address details: Proof of residence (utility bill or bank statement). We verify this to confirm your location for jurisdiction-compliance purposes.
- Payment information: Payment method, transaction history, and account balance. We retain this to process deposits and withdrawals and to detect fraud.
- Betting and gaming activity: Markets wagered on (Liga 1 Indonesia, Piala AFF, Champions League fixtures), live-dealer table sessions, and slot game plays. We use this to calculate your account balance and to comply with gaming regulations.
- Device and browser data: IP address, device type, browser version, and access logs. We use this to detect unauthorized account access and to improve platform performance.
- Customer support records: Messages, chat transcripts, and issue descriptions you submit to our support team. We retain these to resolve disputes and to train support staff.
How We Use Your Data
We use the information we collect for these purposes:
- Account verification and Know-Your-Customer (KYC) compliance
- Processing deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet
- Settling withdrawal requests and refund transactions
- Detecting and preventing fraud, money laundering, and account abuse
- Calculating bonuses, calculating winnings, and enforcing playthrough requirements
- Responding to customer support enquiries and dispute resolution
- Sending service updates, security alerts, and promotional messages (which you may opt out of at any time)
- Complying with legal obligations and regulatory requests from authorities
Data Processors and Third Parties
We partner with third-party service providers to operate zk8. These partners process your data only on our instruction and under strict confidentiality agreements. Key processors include:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment payment gateways; online payment, e-wallet, mobile banking, local payment banking partners. These handle your funding transactions.
- Identity verification vendors: Third-party KYC providers conduct ID scanning and facial recognition to verify your identity during account opening.
- Cloud hosting providers: Our servers and databases may be hosted in data centres outside Indonesia. These providers are bound by data protection obligations.
- Customer support platforms: We use third-party chat and ticketing systems to manage support requests. Support staff access your account data only to resolve your enquiry.
- Analytics and fraud-detection tools: We employ automated systems to detect unusual account activity, potential money laundering, and bonus abuse.
We do not share your data with marketing agencies, advertisers, or brokers. We do not sell your email address or phone number. Should a court order or law enforcement request require us to disclose your information, we will comply with the legal obligation and notify you where permitted by law.
Data Retention and Deletion
We retain your account data for the duration of your membership on zk8. After you close your account, we keep encrypted transaction records for a minimum of five years to meet anti-money-laundering and tax compliance obligations. We do not delete historical transaction data on request; however, we will redact or anonymize personally identifiable information (such as your full name) from inactive account records after the regulatory retention period expires.
If you wish to request deletion of non-regulatory data—such as support chat transcripts or device logs—contact our support team. We will honour deletion requests for data that is not required by law within thirty days of your request.
Your Rights on zk8
You hold several rights regarding your data on zk8:
- Right to access: You may request a complete copy of all personal data we hold about you. We will provide this within thirty days.
- Right to correction: You may update your email, phone number, or address at any time through your account settings. Contact support if you need to correct identity information.
- Right to object: You may opt out of promotional emails and push notifications by clicking the unsubscribe link or adjusting your notification preferences.
- Right to lodge a complaint: If you believe we have mishandled your data, you may file a complaint with your local data protection authority.
- Cookies
- Our website uses session cookies to keep you logged in and analytics cookies to measure traffic. You may disable cookies in your browser; however, this may impair zk8 functionality.
- Data Breach
- If we discover unauthorized access to your account or a security incident affecting your data, we will notify you within forty-eight hours and advise remedial steps.
- Jurisdiction
- Our servers may operate in jurisdictions with different data protection laws than Indonesia. By using zk8, you consent to data transfer to these locations.
Policy Updates and Contact
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Material changes will be notified via email or platform announcement at least fourteen days before taking effect. Your continued use of zk8 after an update constitutes acceptance of the revised policy.
If you have questions about our data practices, requests to access or delete your information, or concerns about privacy on zk8, contact our support team via email or live chat. We are available during business hours to respond to data-protection enquiries. Our commitment to transparent data handling applies across all regions where we operate—whether you access zk8 from Jakarta, Surabaya, Bandung, Medan, or other supported locations.